Support
Pick the closest match and it opens an email to us, already labelled.
Signing a child up for a program?
Payments, refunds, schedules, and roster spots are handled by whoever runs the program. Their email is on your receipt and on the program page. We can't see or change their roster.
Organizers
Payouts and bank setupMoney hasn't landed, or Stripe onboarding is stuck.→Service fees and chargesA fee looks wrong, or you want it explained.→Refunds and disputesThe refund tool isn't behaving, or a family disputed a charge.→ExportsA roster CSV, waiver bundle, or financial summary won't download.→Signing inYour dashboard link stopped working.→Something looks brokenA page, a link, or an email isn't doing what it should.→Close my accountDelete your account and the data we hold for it.→
What not to send us
Leave children out of it — no names, schools, birthdays, or home addresses. Anything that arrives with those is deleted and sent back to you pointing at your organizer. We keep support email for 30 days and then it's gone. See the privacy page for what we hold and for how long.
Rather just write to us? support@rostersignup.com